At Skynet Computer, we are committed to providing high-quality products and reliable services to our customers. However, if you are not satisfied with your purchase or receive a damaged or defective product, please refer to our Return & Refund Policy below.
1. Eligibility for Returns & Refunds
You may be eligible for a return or refund under the following conditions:
✔️ Defective or Damaged Product: If the product is broken, faulty, or not functioning as expected upon delivery.
✔️ Incorrect Product Received: If you receive a product that does not match your order.
✔️ Product Not Functioning Properly: If the product has a manufacturing defect (for refurbished products, warranty terms apply).
✔️ Incomplete Product: If any essential parts or accessories are missing from the package.
🔴 Non-Returnable Items:
❌ Products that are damaged due to customer mishandling.
❌ Software, digital products, and consumables (e.g., printer ink, batteries) once used.
❌ Products with tampered or removed serial numbers.
2. Return Request Process
To initiate a return, please follow these steps:
1️⃣ Report the issue within the return period:
•New Products: Must be reported within 7 days of delivery.
•Refurbished Products: Must be reported within 3 days of delivery.
2️⃣ Contact our support team via WhatsApp or email with:
•Your Order ID
•Clear photos/videos of the issue
•A brief explanation of the problem
3️⃣ Our team will verify your request and provide further return instructions.
📌 Note: The product must be returned in its original packaging with all accessories, manuals, and invoices.
3. Refund Process
✔️ Refunds will be processed only after product inspection.
✔️ Once approved, refunds will be credited to the original payment method within 5-7 working days.
✔️ If you paid via Cash on Delivery (COD), we will provide a bank transfer or store credit refund.
🔄 Exchange Option: Instead of a refund, you can choose a replacement product (if stock is available).
4. Order Cancellation Policy
✔️ Before Shipment: You can cancel your order at any time before it is shipped, and a full refund will be processed.
✔️ After Shipment: If the order has already been shipped, you may refuse delivery or request a return as per our return policy.
5. Important Notes
⚠️ Unauthorized returns will not be refunded (products sent back without approval).
⚠️ We do not offer refunds for delays caused by courier services.
⚠️ Refunds will be denied if the returned product is found to be damaged due to customer mishandling.
